Refunds, Full Terms & Conditions

These are WMT’s terms and conditions of business and you are agreeing to them with respect to refunds, cancellations etc by making any payment to us. We aim to make these simple and transparent. Please do not make a payment if you do not agree to these terms. You are advised to read these and print them off for reference.

Making a course booking can only be done via our online booking form and secure card payment facility. Some high transaction cost credit cards are not accepted such as some business credit cards and American Express. Please use an alternate card. As soon as you book, check your email and spam folder for a confirmation email and a receipt from wmt AT wildernessmedicaltraining.co.uk

Hotmail email addresses are not accepted by our online booking system. This is because Hotmail are spam filtering emails sent from the servers which host our database and we have no control over this.

How WMT will communicate with you: all correspondence from WMT will be by email. Detailed pre-course notes, which include travel advice, timings etc, will be automatically emailed to you when you make a booking or will follow on from your booking if that information is not yet available. The easiest way to contact WMT is by email wmt @ wildernessmedicaltraining.co.uk

Course places must be paid for at the time of booking by debit/credit card. For some courses a non-refundable deposit will hold your course place. We don’t take “provisional” bookings. All courses usually sell out so you are advised to book in good time to avoid disappointment.

Medics and study leave. Do not pay for a course if you are a medic and do not have leave approved as failure to obtain leave retrospectively is not considered grounds for WMT to consider any amendment to your booking including refunds or a deferment.

Availability. If a course date is listed you can be sure there are places available on the course. As spaces become more limited, a counter will be displayed saying “x places left”.

WMT does not issue pro forma invoices for any course places. Please book and pay online.

Receipts are issued automatically by return email when a booking is made online and if/when any balance payment is made.

VAT. UK based course payments made to WMT include VAT at 20%. Our VAT number is 687 5995 47.

Overseas visitors & VAT: Regardless of where you live outside of the UK (including within the EEC) WMT must charge you VAT to attend a UK based course, with the exception of Glenmore Lodge based courses. The Lodge doesn’t charge VAT and it takes the payments for WMT courses it hosts and therefore you are bound by THEIR terms and conditions.

Cancellations, refunds and deferment policy if you paid the full course fee (different terms apply to the Morocco expedition*)

  • If you paid the full fee and cancel more than 90 days from your course start date WMT will refund your fee less the deposit fee amount (if there is the option to pay a deposit for that course) or less £150 if there isn’t a deposit option
  • For cancellations within 46-89 days of a course, 50% of the refund due as if you cancelled giving more than 90 days notice (see above) will be refunded (minimum cancellation charge of £150 applies)
  • If you cancel within 45 days of an event no refunds or deferments are permitted
  • Deposit payments are wholly non-refundable at any time for any reason including failure to obtain leave, industrial action, failed exams, interviews and the like. However, see below regarding “deferments”.

Deposit payments are wholly non-refundable at any time. When a balance payment is coming due, WMT will email you a secure online payment link in good time. If you do not make a timely balance payment or contact WMT after we have sent you multiple reminders, your course place can be cancelled by WMT without warning and your deposit will be forfeited. This is most likely to happen if there is a waiting list for that course.

Deferments are allowed at WMT’s discretion and a charge and/or additional time-bound terms may still apply.

*For the Morocco Expedition, no refunds will be given if you cancel within 60 days of the expedition.

Substitutions and/or reselling of a course place, if you can’t attend, is not permitted.

Under exceptional circumstances, WMT reserves the right to cancel any course for whatever reason and return monies paid without further liability.

Course content and faculty are subject to confirmation.

Re-issue of a certificate.
There is a charge to re-issue a certificate.

What course fees include: all course fees include notes, materials, refreshments and VAT in the UK (VAT not applied to Chamonix/Morocco events). Some courses include meals or full board and other services/activities. No refunds are apportioned for any unused element of any course. WMT reserves the right to withhold a course certificate if a student, in WMT’s view, fails to attend any significant part of the course.

Insurance: we strongly advise that you have travel insurance in place if you have booked an oversees course or are travelling to the UK for a course in case you have to cancel or cannot attend for an insurable reason, such as bereavement or disruptions caused by Icelandic volcanoes, snow storms etc! WMT will not be liable to refund your fee or allow a deferment if you are prevented from travelling to a course for any reason and this is a matter to take up with your insurers. Students on UK courses should strongly consider cancellation insurance; web search course cancellation insurance.

Separate terms and conditions apply to private, bespoke course bookings.

WMT reserves the right to amend these conditions at any time and they will apply to NEW bookings.

WMT is a registered Data Controller under the Data Protection Act 1998.

You are advised to print this page for your records as you are accepting and agree to be bound by them if you make a booking.

updated September 2016

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